Delivery Terms
We aim to process your order within 24 hours of receipt of a cleared payment and we send all of our parcels with a Tracked Service. Our aim is to get your order delivered within 3-4 working days of receipt of payment to addresses within the United Kingdom and within 7- 10 working days for European orders and 10 - 14 days for the rest of the World. Delivery is normally quicker but International orders can experience delays when transiting through the receiving Countries Customs departments. It is possible that orders to remote locations including the Highlands, Islands and NI can take a little longer.
For UK next day delivery all orders received before 2pm Monday to Friday will be processed and will be delivered the following business day. All orders received after midday will be dispatched the following morning and, in turn, will be delivered the next business day after. All orders received at the weekend will not leave until the next working day. For Highlands, Islands and NI this service will take 2 days.
In all cases you should allow up to 28 days delivery due to any unforeseen circumstances with delivery companies.
If products are returned to us as undeliverable we shall attempt to contact you to re-arrange delivery. This could incur an additional postage charge. Once the products are delivered they become the customers risk and we will not be liable for any subsequent damage, loss or destruction of them. please note that missing parcels cannot have a claim made against them until 28 working days after the date of dispatch. We are unable to offer any refund or initiate a claim on missing parcels until the delivery company have deemed the parcel lost.
Edged tool orders will need to be Age Checked on delivery and the courier cannot "Leave them with a Neighbour" or "In a Safe Place". There will need to be someone available to take delivery of the item. With DPD (UK excluding Highlands and Islands) you will be given a day and a one hour time slot and it is up to you to engage with the tracking process to make sure they can get your item delivered. You will be able to make some changes to make it more convenient.
They will attempt a number of deliveries and if they cannot deliver it the item will be returned to us and we will refund it, minus the age checked delivery fee. We will not simply re-book it at our expense.
If for any reason you are not satisfied with the product you may return them to us within 28 days of receipt for a refund or exchange provided that the product/s are returned in their original packaging and condition and in turn carefully packaged for return.
We do extend this period around Christmas time to allow returns to be made for gifts that are not suitable so you may return them for refund or exchange in January.
When making a return for refund you are liable for any postage and packing fees incurred. All refunds will be processed within 14 days of our receipt of the package.
For all international orders we accept no responsibility for any additional fees incurred. ie: receiving countries handling fees, import duties, and local taxes. We will not intentionally mis-lead or falsify any customs declarations to aid in avoidance of said fees. We accept no responsibility for receiving countries laws concerning the importation of certain goods and as such will not refund any items that may be seized by a receiving countries customs.
For any age restricted items in the UK we will use various methods to verify your age including the electoral role and by purchasing any age related product you are acknowledging the terms and and conditions of this site and certify to consent for us to reference this information.
In all cases communication is the key, if you need to talk to us simply reply to your order confirmation email, telephone us on (+44) 020 8367 3420, call into our High Street Store or email us at sales@thebushcraftstore.co.uk.
Our aim is, of course, to make sure you are happy with our service and products.
VAT No: 868 7361 70 UK Company Registration Number - GB 5263691